F.A.Q.

F.A.Q.

What do you mean by 'no registration needed'?
SumoPay is a technology platform, which allows International merchants to accept payments from customers domestically from Japan and Korea. A customer does not need to register an account to use the Sumopay payment methods. This mode of payment is specifically designed for the convenience of the shopper.
Are there any benefits if I make an account?
By making an account using a valid email address, you can enjoy automated payment for every website which has an agreement with Sumopay. You can receive your receipts as notifications through SMS and/or email.
Do you support refunds? What is your refund policy?
Yes, we do help customers and merchants with refunds, however this is at the discretion of the merchant. We help participating merchants validate the customer’s purchase and then facilitate the transfer of money back to their account. If you are a victim of fraud, you may use our receipt notifications to present as evidence of the crime.
If I don't have an account, how will I receive my receipts?
When you link your bank account to a website using SumoPay, the form asks for your mobile number, which allows SumoPay to send automated SMSs indicating the details of your purchase. This digital copy comes with a transaction number. If you happen to lose this copy, you may contact us to enquire about the transaction. The date and time of purchase, cost, the store, and the buyer’s name will help us recover your proof of purchase.
What currencies does SumoPay support?
SumoPay supports domestic Japanese Yen and Korean Won payments. SumoPay is a bank-to-bank service which allows International merchants to accept local bank transfers.
Which merchants use SumoPay as a payment method?
SumoPay has participating merchants from many different industries, including online shopping websites, delivery services, and entertainment websites. All of them benefit from SumoPay’s automated bank-to-bank transfer service.
Is this safe? Won't my bank account get robbed?
SumoPay’s service is fully automated. That means that no person can view your account information, including Sumopay. This method ensures that transactions are always instant.